Return & Refund Policy

This policy explains when you can return an item or get a refund from The TurfMan Perth. It sits alongside — and never limits — your rights under the Australian Consumer Law (ACL).

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. If an item is faulty, not as described, or does not do what it should, you are entitled to a repair, replacement or refund. For a major problem you can choose a refund or replacement; for a minor problem we may choose to repair or replace it. Keep your receipt or order number as proof of purchase.

Turf is a living, perishable product

Fresh turf is cut to order and is alive. Once it has been cut and delivered it cannot be resold, so we are unable to accept change-of-mind returns on turf. Turf must be laid within 24 hours and watered in immediately — turf that fails because it was not laid, watered or maintained as advised is not eligible for a refund. This does not affect your ACL rights if the turf was faulty or not as described on arrival.

A problem with your turf on delivery?

Please check your turf as soon as it arrives. If it is not as described, damaged or in poor condition on delivery, contact us within 24 hours (call 0410 752 082) with your order number and photos, before laying it. We will assess it promptly and, where a consumer guarantee applies, arrange a replacement or refund.

Products and supplies

Unopened, unused products (such as fertilisers, wetting agents, edging and accessories) in their original, resaleable condition may be returned within 14 days of purchase for a refund or exchange. Change-of-mind returns may incur a return-delivery cost and exclude opened, used or special-order items. Faulty products are covered by your ACL rights regardless of this window.

Cancellations

Because turf is cut to order, tell us as early as possible if you need to cancel. Orders cancelled before cutting or dispatch are refunded in full. Once turf has been cut or dispatched it may no longer be able to be cancelled.

How to make a claim

Call us on 0410 752 082 or email contact@theturfman.com.au with your order number and, where relevant, photos. We aim to respond within two business days.

Refunds

Approved refunds are made to your original payment method and are typically processed within 5–10 business days, depending on your bank or card provider.

This is a general template. Please review the return windows and details against your actual business before relying on it.