Terms & Conditions

These terms govern your use of this website and your purchase of turf, products and services from The TurfMan Perth. By placing an order or booking a service, you agree to these terms.

1. Who we are

The TurfMan Perth · ABN 17 164 734 418
6 Anvil Way, Welshpool WA 6106
0410 752 082 · contact@theturfman.com.au

2. Quotes and orders

Quotes are an estimate based on the information you give us and are valid for 30 days unless stated otherwise. An order is accepted once we confirm it and, where required, receive payment or a deposit. We may decline or cancel an order — for example if a product is unavailable or a pricing error occurs — and will refund any payment made for that order.

3. Pricing and payment

All prices are in Australian dollars and include GST unless stated otherwise. Turf is priced per square metre and cut to order; delivery is charged per the rates shown at checkout for your suburb. Payment is due as set out on your order or invoice. Title to goods passes to you on full payment.

4. Delivery and pickup

We deliver across the Perth metro area and offer free pickup from our yard during opening hours. Delivery dates are estimates and depend on weather and cutting schedules. Please make sure clear, safe access is available at the delivery address; someone should be available to receive and check the turf.

5. Turf is a living product

Fresh turf is a perishable, living product. It must be laid within 24 hours of delivery (sooner in hot weather) and watered in immediately. Natural variation in colour, texture and thatch is normal. Once cut and delivered, turf cannot be resold and is not returnable except where your consumer guarantee rights apply (see our Return & Refund Policy).

6. Installation and services

Where we supply installation, lawn renovation, a lawn clinic or equipment hire, the scope, price and any site conditions will be confirmed with you beforehand. Results depend on ongoing watering, mowing and care, which are your responsibility after handover.

7. Cancellations and changes

Because turf is cut to order, please tell us as early as possible if you need to change or cancel. Orders that have already been cut or dispatched may not be able to be cancelled. See our Return & Refund Policy for how cancellations and refunds are handled.

8. Your consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. For major failures you are entitled to a replacement or refund, and to compensation for other reasonably foreseeable loss or damage.

9. Liability

To the extent permitted by law, and other than for the consumer guarantees above, our liability for any product or service is limited to replacing or re-supplying it, or paying the cost of doing so. We are not liable for loss caused by factors outside our control, including failure to lay, water or maintain turf as advised.

10. Governing law

These terms are governed by the laws of Western Australia and the Commonwealth of Australia.

11. Contact us

Questions about these terms? Call us on 0410 752 082 or email contact@theturfman.com.au.

This is a general template. Please review it against your actual trading terms before relying on it.